[Job ID: 741748]
Responsibilities:
Retail Management & Operations Management
- Roster Scheduling: Overseeing, planning, and managing of shift schedules and staff budget to achieve optimal staffing levels in delivering excellence in brand experience accordingly to peak periods and launches
- Sales Performance: Analysing sales data. Report to key accounts, understand and research on performance behaviour. If need be plan and execute strategies to achieve them
- SOPs & Reporting: Consolidating data for reports to management and other departments. Develop, improve training process/ materials, and ensure team is well-trained on policies, SOPs and that the procedures are performed accurately with exception, memorable customer service
- E-commerce Management: Handling CMS platforms data and inventory
- Customer Service: Handle customer emails, coordination with external Customer service support and evaluation of their responses. Ensuring high standards of customer service across all channels
- Budgeting: Planning and managing operational budgets
- Process Improvement: Streamlining operations for efficiency and cost-effectiveness
- Staff Management: Strategically and effectively plan operations in daily store visiting for all permanent and (any) temporary staffing and the staffing budget based on projected volume of order during seasonalises.
- Develop and implement operational strategies and procedures to optimize efficiency and productivity.
- Monitor key performance indicators (KPIs) and metrics to evaluate merchandiser and business performance and identify areas for improvement.
- Recruit, train, and manage a team of merchandisers, ensuring high levels of performance and customer service.
- Conduct regular store visits to assess operations, provide coaching and support, and ensure compliance with company policies and procedures.
- Analyse market trends, customer preferences, and competitor activities to identify opportunities and make informed business decisions.
- Oversee inventory management, including stock control, replenishment, and inventory accuracy.
- Drive initiatives to enhance visual merchandising, store layout, and product presentation to maximize sales and brand image.
- Develop and manage budgets, monitor expenses, and implement cost-saving measures without compromising quality and service.
- Oversee Site support and surveying in assistance to any deployment
- Prepare and manage project schedule to ensure project completion within scope and schedule
Strategic Planning
- Market Analysis: Analysing market trends to inform strategic decisions
- Business Growth: Identifying opportunities for expansion, improvement, and areas for cost reduction
- Ad-hoc: Involve in other ad-hoc duties and projects required by management
Requirements:
- Min 5 years of overall experience with 2 years or more experience managing operations/merchandisers, preferably in a similar industry
- Excellent written and verbal communication skills, with the ability to communicate effectively with clients and internal teams
- Proactive, able to work independently, prioritize tasks, and meet deadlines
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EA Personnel Name: Ong Jia Hao Lavis
EA Personnel Registration Number: R21100883
EA License no.: 07C5771
