Project Manager

The main responsibilities include:

. Project coordination

. Stakeholder communication

. Change management and training

. Monitoring and tracking progress

. Documentation and reporting

Key Responsibilities:

. Assisting in planning and scheduling project timelines, tasks and deliverables

. Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

. Maintaining and organizing project documentation, including plans and business requirements

. Preparing status reports and presentations for management

. Developing training resources with the vendor's support

. Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

. Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

. Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

. Helping users resolve issues with the product by following the FAQs guide

. Escalating unresolved issues to senior staff or business teams when necessary

. Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

. Maintaining accurate records of all communications and resolutions for future reference

. Working with other team members, supervisors or departments to ensure efficient service operations

What we are looking for

. Experience with change management for implementation of new systems and/or customer engagement

. Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

. Proficiency with basic computer skills

. Strong listening skills and empathy

. Project management skills will be an added advantage

. Ability to work in a fast-paced environment

. Strong time management and multitasking abilities

. Knowledge of Singapore Government procurement and governance processes will be an added advantage.

. Knowledge of design thinking and workshop facilitation will be an added advantage.