Join the ride at SWAT Mobility - If you're up for a challenge with one of the most exciting startups in the field of Smart Mobility, Transit and Logistics Technology!
SWAT is a high-tech mobility company that focuses on dynamic, on-demand, ride-sharing technology. With our world-class routing platform, we have deployed our solutions for governments in Singapore, Japan and Australia. Having deployed in 7 countries, we also look at solving multiple mobility challenges including optimizing employee transport for large corporations, reimagining public transport, creating data driven intelligent transport planning and introducing high tech logistics solutions to bring higher convenience, better visibility and reduced cost to our Customers.
We are on a mission to empower the world to move more with less.
Responsibilities
Provides leadership to project management. Lead entire life cycle of system implementation projects in both waterfall and agile methods
Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
Capable of managing day-to-day operational aspects of an entire project lifecycle
Liaise with relevant stakeholders to provision development and deployment activities
Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
Resource management
Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations
Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects
Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWATs customer service and operations
Provide first line service support for partners, passengers, drivers and operators including managing any in-app queries they might have
Create and setup service sessions on SWATs operation interface
Project related operations, training and testing related tasks as required
Other ad-hoc duties as assigned on a day to day basis
Desired Skills:
Strong communication skills; confidence to speak with clients, operators and users and explain the product
Able to build strong processes
Loves autonomy and independence
Loves challenges
Team player - able to pick up the slack to ensure the smooth running of operations
Fast learner and technologically savvy, able to pick up SWATs technology and new monitoring tools quickly
Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure
Passionate about customer success
Street smart and thinks fast on your feet
Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day
Ability to prioritise, be responsible and hands on. This is relevant both on the operation side and on the customer-facing aspects.
Quickly able to judge when escalations are required, but decisive to solve most issues independently
Qualifications:
1-3 years of customer facing experience for candidates with a Bachelors degree from a recognized university.
3-5 years of customer facing experience for candidates with a Polytechnic Diploma from a recognized institution.
Fresh graduates are welcome to apply!
Experience or education in project management would be an advantage
Good communication skills, and strong stakeholder management abilities. Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy
Proficient in both English and a second language is preferred
Proficiency or able to learn related software tools quickly (Microsoft office, JIRA, Notion, Google Gsuite etc)
Remuneration will commensurate with experience
