Work with Product Owner throughout the project lifecycle to ensure smooth launch of product service
Jointly conduct UAT or LSV with other stakeholders based on scripts provided, to ensure positive test results before the project is launch
Prepare/review functional requirements from a customer experience perspective
Develop new work processes for Retail (general workflow, escalation, dispute handling, technical support) and ensure they fix into the processes of other departments
Identify any operational or servicing gaps and establish workarounds or alternatives to bridge those gaps
Recommend appropriate systems changes
Provide a secondary check on all communication materials to ensure information is correct and complete
Collate post-launch feedback from customers (internal / external) and forward to project lead or product owner for review and corrective actions, if any
Update weekly and any other reports that may be applicable
Coordinate with internal departments such as marketing, operations, and finance to support sales activities.
Cultivate and maintain strong relationships with channel partners to foster loyalty and drive mutual success.
Requirements:
Diploma and above
At least 2 years of working experience in conducting UAT/project management in current job
Good proficiency in written & spoken English, knowledge of Mandarin is advantageous
Basic PC skills and knowledge of Microsoft office
Understanding of SalesForce applications, Jira and Confluence
Fast learner
Observant and eye for details
Good analytical and organisational skills
Good time management skills
Humble and eager to learn
Proactive in asking to understand issues and situations
Alert and meticulous in work
Able to work in fast-paced and dynamic environment
