Respond to tenants maintenance requests within the stipulated time frame of 3 days for normal request; 1 day for urgent request and within the same business day for immediate request
Upon completion of Site investigation, within 1 day to prepare the taking off with photos and submit to Manager for the issue of works orders for maintenance/repairs/replacement works to term contractors.
Where repair works are to be carried out, to monitor the work progress and ensure that the term contractor completes the repair works within 2 weeks for normal request and within 1 day for immediate request.
Confirm that the repair works are carried out in accordance with the specifications/procedures.
Monitor the contractor's performance closely
Manage, maintain and ensure that the vacant premises and keep it in a state of good clean, marketable and tenantable condition.
Set up a proper filing and maintenance system for the management and maintenance of the Site, including preparation of maintenance schedules.
Plan and execute programmes for routine and preventive maintenance as well as improvement works for the premises.
Administer all warranties for the Site including equipment, fitting and fixtures for defects
Carry out regular inspections of the Site and when directed, to ensure that the premises are in a good clean and tenantable, condition and properly maintained according to the standards required by the relevant authorities.
Supervise and ensure that all repairs for routine maintenance works undertaken by the various contractors are carried out properly
Liaise with the respective contractors/specialists for works that are carried out at the Site and to monitor and report contractors call-back performance and follow up on contractors reports / feedback immediately.
Liaise and co-ordinate with the respective agencies to resolve issues at the premises
Handle feedback /complaints from tenants/owners / agencies /public on matters pertaining to the commercial premises and to carry out night inspection to verify complaints if need be.
In addition to these primary duties, you may be required to perform other duties from time to time as and when required by the manager.
