Fulfil requirements under BSC framework via BSC reviews, customer call surveys, reviews of Mystery Shopping cases, and assignment of quarterly BSC grades to representatives and supervisors.
Conduct investigations by interviewing with relevant parties such as reps, leaders and clients, obtaining and assessing documentary evidence of alleged misconducts, and providing outcomes of investigations.
Prepare investigation reports, documenting the investigator's assessment and recommendations.
Mete out disciplinary actions in accordance with the Company's Market Conduct Standards
Analyse common trends to identify high-risk representations and agencies.
Conduct portfolio reviews of high-risk representatives (through use of data analysis)
Provide consult to partners on BSC related matters.
Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.
