Job Responsibilities :
The Store Manager oversees daily sales and operations of their assigned RazerStore manages retail operational standards, deploy store initiatives, and optimize store performance to consistently achieve the sales targets and maintaining high customer experience levels.
- Responsible for overall store experience, maintain excellent retail standards, and ensure compliance of company procedures & policies.
- Drive RazerStore sales leadership by planning and monitoring sales performance (by BU divisions, individual store, and individual employee). Build and generate weekly, monthly, quarterly regional sales reports.
- Lead RazerStore customer experience by gathering customer feedback and managing customer service recovery. Monitor customer satisfaction data (google reviews, NPS, mystery shopper etc.)
- Oversee an integrated RazerStore inventory model - Influencing in-store inventory (BOH organization, stock replenishment, and inventory control). Coordinate with global retail merchandizing and OM on allocations and delivery timelines.
- Develop an integrated RazerStore learning & development model - Influencing in-store training (FOH excellence, product training, and service training). Coordinate with global retail training on training materials and schedules.
- Partner with global retail operations with managing RazerStore vendors and optimizing UK store OPEX budgets.
- Coordinate seamless executions with the global functions on Visual Merchandising, product promotions, in-store communications, and retail marketing activities.
- Manage RazerStore retail projects (IT, Omnichannel, etc.) and execute in-store implementation: develop new processes, training tools and project communication. Including continuous improvement process for all store systems related initiatives (new and existing).
- Execute store expansion strategies/plans in line with business priorities. Work closely with Head of Retail on new store openings.
- Perform other duties as assigned.
Pre-Requisites :
- 7-9 years in a managerial position in retail industry.
- Strong leadership with ability to lead and motivate a team to meet company target.
- Proven ability to motivate a sales team and drive results through people.
- Knowledge of visual merchandising techniques, High level of attention to detail.
- Must possess a positive, professional, and energetic attitude, a passion for customer service, selling, operational excellence and talent management.
- Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media.
- Ability to work in fast-paced public environment.
- Excellent oral and written communication skills required.
- Analytical mind and familiar with basic sales data analysis principle.
- High interest in gaming and/or youth lifestyle valued.
- Proficient in Word, Excel, and PowerPoint.
- Public speaking and store event management experience are desirable.
- Excellent organizational and time management skills.
