We are seeking friendly and organized Receptionist to join our team at Schonemama. The ideal candidate will provide exceptional front-desk support, ensuring a welcoming & efficient experience for our clients and staff. This role involves managing daily administrative tasks, coordinating appointments, & delivering excellent customer service.
Key Responsibilities:
- Greet clients & visitors with a warm & professional demeanor, ensuring a positive first impression.
- Manage and coordinate appointments, including bookings, cancellations, & rescheduling.
- Answer phone calls, respond to emails, & address client inquires promptly & effectively.
- Perform various administrative tasks, such as filing, data entry, & maintaining accurate client records.
- Process client payments, issue receipts, and manage billing enquiries in accordance to company policies.
- Facility Management Ensure the reception area & common spaces are tidy and presentable, & handle any maintenance or supply needs.
- Assist fellow outlet colleagues with scheduling, client information, and other administrative support as needed.
- Maintain strict confidentiality of client information & adhere to privacy regulations.
Qualifications:
- Previous experience in receptionist or customer service role is preferred, ideally in a wellness or healthcare setting.
- Excellent communication & interpersonal skills, with the ability to handle multiple tasks & prioritize effectively.
- Proficiency in office software (e.g. MS Office) & experience with scheduling or management software is desirable.
- A positive attitude, strong organizational skills, and a commitment to provide exceptional customer service.
- Diploma or equivalent qualifications in office administration or related fields are a plus.
Requirements:
- Able to work retail hours (10am - 8pm)
- Able to work weekends & public holidays
- 6 days off per month
Work location :
- Ngee Ann City
- Paya Lebar Singpost
- Jurong Westgate
- Serangoon Nex
