Mon to Fri: 7.00 am to 4.00 pm inclusive of 30 min lunch break
Service not required on Saturdays, Sundays and gazetted public
holidays
Scope of Works:
Reception:
Cover front desk customer service duties for Primary School and MOE Kindergarten.
Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
Maintain customer related information when required, eg phone log.
Communicate with teachers regarding parents feedback/ messages from phone calls or walk-in parents.
Handle daily varied demands and queries from parents/ students/ vendors/ staff etc.
Render first level assistance to walk-in students needs including attending to sick and injured students, early dismissals. To escalate such cases to other colleagues in the office immediately if it is beyond superficial cases
Handle/ support situation when student(s) vomited and soiled their clothes.
Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
Assist in receiving of goods and incoming mails.
Maintain tidiness of the reception area at all times.
General Administration:
Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students.
Assist in the dissemination of information: school circulars, parents messages.
Inventory management of spare uniforms and first aid items.
Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.
Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.
Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM.
