Job Description
What this job involves:
Putting clients firstalways
Client satisfaction is second nature to us, that's why you'll make sure that we build and maintain strong strategic relationships with our stakeholders. You'll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You'll also see to it that our clients outsourcing needs and our own objectives for the account are perfectly in sync.
Devising win-win solutions for all parties
You'll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You'll play a pivotal role in helping our clients achieve their financial goalsbe they revenue, expenses, debtor or growth targets. As you tend to our clients best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.
Staying at the forefront of operational excellence
You'll be the main visionary and strategist for our regional plans. As such, you must understand the clients business needs inside and out. You'll be the go-to person for the overall operationstaking charge of all the resourcesincluding technology, manpower and standard operating proceduresneeded to run the operations smoothly and seamlessly.
Driving team success
Apart from the technical aspects of the role, you'll also create a culture of collaboration, positive learning and teamwork. You'll identify your team's strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You'll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you'll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.
Becoming a trustworthy authority
Do you have what it takes to be a governance champion If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you'll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.
Sound like you To apply you need to be:
We uphold excellence in everything we doand we're always on the lookout for people who share our values. To fit this role, you should be a:
Seasoned expert
You have at least eight years experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.
Critical thinker
Does problem solving come naturally to you In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You'll also need excellent organizational skills to priorities work and meet tight deadlines.
Compassionate leader
Teamwork is a vital aspect of our brand, and we'll expect you to value this as well. You'll be the team's anchor in difficult days and their proud leader in times of success. Most important, you'll lead by example, and promote open, constructive and collaborative relationships at all levels.
