Job Purpose
To play a pivotal role within the People Solutions team by managing relationships with global and regional clients.
To lead renewal cycle, placements and yearly running and management of their business portfolio.
Ensure all aspects of their responsibility are conducted in a professional and compliant manner in line with Lockton's code of conduct and terms of business agreement.
Responsible for driving organic growth while participating in new business acquisition with the Business Development team.
To hit targets/goals set out at beginning of each financial year.
To conduct internal product/market training and provide mentoring and support to entire team.
Job Description Key Task and Responsibilities
- Provide coaching and guidance to peers
- Design and implement programmes, including placement, marketing and consultancy services for Lockton's clients in line with agreed account strategies and ensure it is in accordance with Lockton operating procedures and compliant with regulations
- Work with in-country client teams to address and resolve client queries or issues about global or regional benefit
- Consistently improving relationship and service quality with clients and contribute towards revenue growth
- Implement best practices across the team and embed processes where appropriate
- Prepare and issue Quotation/Placement Slips, Insurance Summaries based on agreed terms and conditions with Insurers, as required
- Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients
- Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees
- Monitor and track renewals, project progress and timelines/milestones, maintaining client files/records, populating data, and maintaining activity/issues trackers
- Own and coordinate Salesforce (Global Navigator) database management for client information, policy data, contacts, mailing list, and other required data management duties
- Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients
- Understand and undertake research as needed for internal and client use. Make use of various Lockton resources, internet research, accessing trade publications and on occasion foreign-language sourced documents
- Ensure all activities that are undertaken are compliant with regulation and Lockton's internal standards and procedures
- Manage and nurture market relationships at both operational and strategic level
- Identify opportunities for business expansion and cross-selling of inter-department services offered by Lockton
- Maintain renewal income at or above budgeted levels and in line with set and agreed personal performance objectives.
Qualification and Experience
- Relevant Insurance Diploma / CGI /HI /M5 /M9
- Insurance relevant specialty/technical diploma
- Degree-level educated
- 5+ years of insurance broking experience and 3+ years managerial role
- Demonstrating substantial annual growth in EB clients/revenue retention
- Fluency or professional proficiency in a foreign language is often helpful
- Experience working or living abroad is helpful but not required
Competencies
- Ability to manage the administration and implementation of clients global risk management programme; placement and servicing of Local insurance programs;
- Self-starter, ability to work in complete autonomy.
- Good interpersonal, communication skills
- Ability to work under pressure and deliver results
- High level of Leadership and management qualities
- Possess skills to interact and to build relationship with team, internal and external clients/vendors
- Demonstrates regulatory awareness where appropriate.
- Able to practiseperform ethically
- Demonstrates and adopt Lockton's core values:
- Client Centric
- Accountability
- Collaborative
- Integrity
- Can do Spirit
- Resilience
