About the role
As part of the Regional Control Tower team, you will support in: customer satisfaction through the Control Tower SOP, pro-active actions and analysis, develop customer business, propose improvement and new solutions, support with crisis and action plans. This 6-month full-time internship commences in Dec 2024/Jan
What you will be doing
Reporting:
Collate all KPI reports and analysis from CEVA (legacy Bolloré) local Control Towers / SPOCs to consolidate into the production of Global Reports (Transportation Activities, Financial & CO2) on weekly, monthly and quarterly basis according to periodic reviews with Customers
Validate and control Dashboard Reports on periodic basis (daily and weekly) with CEVA network
Performance Management:
Research, interpret and analyze data received from various sources and escalate any irregularities to appropriate Management level of branch or department
Support in identifying relevant metrics (internal), collect data, measure and monitor progress
Publish data quality report to CEVA entities SPOCs & other RCTs, monitor their events update in order to provide accurate visibility of shipments that are classified as time critical (hot shipments) or deviation from standard/contractual level
Analyze and evaluate data performance (KPI monthly reports) on regional / global level
Support in preparation of presentation materials related to customers & Control Tower management reviews
Documentation:
Collate list of Progress forms on status of each accounts, working closely with other Control Towers on the progress of status
Responsible for the preparation, delivery and validation of all assigned reports under Control Tower management and work closely with other Control Tower Executives
Requirements
The successful candidate
Essential
Undergraduate or Graduate Degree student
Strong data analysis skills (Excel, Tableau)
Good interpersonal and communications skills.
Meticulous, analytical, able to work independently
Must be a team player with a positive attitude
Desirable
Knowledge in Supply Chain and/or Logistics will be a plus
Keen to learn, fast learner
Systematic, organized
Able to work under pressure in a dynamic fast paced environment and meet tight deadlines