About The Role
As part of the Regional Control Tower team, you will support in: customer satisfaction through the Control Tower SOP, pro-active actions and analysis, develop customer business, propose improvement and new solutions, support with crisis and action plans. This 6-month full-time internship commences in Dec 2024/Jan 2025
.
What You Will Be Doing
Reporting:
- Collate all KPI reports and analysis from CEVA (legacy Bollor) local Control Towers / SPOCs to consolidate into the production of Global Reports (Transportation Activities, Financial & CO2) on weekly, monthly and quarterly basis according to periodic reviews with Customers
- Validate and control Dashboard Reports on periodic basis (daily and weekly) with CEVA network
Performance Management:
- Research, interpret and analyze data received from various sources and escalate any irregularities to appropriate Management level of branch or department
- Support in identifying relevant metrics (internal), collect data, measure and monitor progress
- Publish data quality report to CEVA entities SPOCs & other RCTs, monitor their events update in order to provide accurate visibility of shipments that are classified as time critical (hot shipments) or deviation from standard/contractual level
- Analyze and evaluate data performance (KPI monthly reports) on regional / global level
- Support in preparation of presentation materials related to customers & Control Tower management reviews
Documentation:
- Collate list of Progress forms on status of each accounts, working closely with other Control Towers on the progress of status
- Responsible for the preparation, delivery and validation of all assigned reports under Control Tower management and work closely with other Control Tower Executives
Requirements
The successful candidate
Essential
- Undergraduate or Graduate Degree student
- Strong data analysis skills (Excel, Tableau)
- Good interpersonal and communications skills
- Meticulous, analytical, able to work independently
- Must be a team player with a positive attitude
Desirable
- Knowledge in Supply Chain and/or Logistics will be a plus
- Keen to learn, fast learner
- Systematic, organized
- Able to work under pressure in a dynamic fast paced environment and meet tight deadlines
