JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Regional Experience Lead
Workplace Dynamics - Integrated Facilities Management
OVERALL ROLE
The Regional Experience Lead will be responsible for building a regional Human Experience (HX) program, setting key milestones and defining success metrics to ensure effective implementation and measurement. The role will oversee activations, initiatives, and services across the region, ensuring alignment with strategic objectives and local needs. Additionally, this role will obtain proof points to demonstrate the success of these initiatives, driving the HX program's adoption and impact at their specific location. The Regional Experience Lead will also collate and share best practices from across the region, fostering a culture of continuous improvement and innovation. Success will be measured at each defined stage gate, providing clear insights and opportunities for ongoing enhancement.
Based in Singapore, the Regional Experience Lead will also lead and support key client and employee events on-site.
The role will also double-hat as the Account Innovation Lead, leading the on-account Innovation Committee, responsible for the delivery of innovation projects agreed. The role will be accountable for meeting the timelines of the innovation project, diligently tracking progress and addressing any delays or obstacles promptly. This role requires the ability to mobilize support and resources necessary for the project's advancement, leveraging both internal and external networks where required.
CORE RESPONSIBILITIES
Human Experience
Deliver the accounts Human Experience roadmap across all locations and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the portfolio
Collaborate with country and site leads to ensure alignment of regional experience goals with local needs
Ensure the accounts HX program initiatives are measurable and tangible to the workplace
Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I
Identify and share best practices across the region to drive continuous improvement.
Collect and analyze feedback from customers and employees to inform experience strategies.
Innovation
Develop and implement innovation strategies aligned with clients vision, priorities and targets.
Manage and collaborate with cross-functional teams to drive innovation projects.
Identify and evaluate emerging technologies and trends relevant to the industry.
Foster a culture of innovation within the organization by promoting creativity and collaboration.
Oversee the entire lifecycle of innovation projects, from ideation to execution and evaluation.
Monitor and analyze key performance indicators to measure the success of innovation efforts.
Provide regular updates and reports to leadership on innovation progress and outcomes.
Ensure compliance with regulatory and ethical standards in all innovation activities.
Drive continuous improvement by identifying lessons learned and applying them to future projects.
Transforming to the Workplace Team of the future
Develop existing and attract new talent and capabilities into the Workplace Team
Leverage technology and digital platforms to enhance workplace efficiency, automate processes and personalize employee experience.
Create spaces and foster opportunity for collaboration and community-building
Client/Stakeholder Management (in support of the Regional Facilities Manager)
Develop and manage Client relationships, ensuring that programs and projects implemented are aligned with Clients vision, priorities and targets
Comply with all requirements of the Client contract, meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Supporting the team to deliver operational excellence
Develop the skills and capabilities of the team through trainings, performance assessments to empower, engaged and motivate the team.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Excellent verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
A minimum of 6 years in the facility management industry/hospitality industry
An added benefit would be a Bachelors degree in hospitality or other related field; however, this is not a must
Deep understanding of the workplace environment and a keen interest in emerging technologies and trends relevant to the workplace.
Other Personal Characteristics
Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
Confident, friendly & engaging
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
