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Regional Residential Program Manager
Role Goal
Client has a residential portfolio of 500+ properties consisting of a mixture of leased and owned staff residential properties (SRP). The role of the Regional SRP Program Manager is to be the lead of the program and to ensure that the operations are working smoothly and efficiently. This entails working with multiple functions within the JLL account and with the client. He/she would be involved in the whole end-to-end process of supporting SRP Leads and/or Facility Managers at each Post for onboarding and offboarding properties. Furthermore, whenever there are changes to any SRP related policies of the client, the Regional SRP Program Manager is expected to adjust existing workflows to suit the everchanging needs of the client.
Regular Client Reporting (10%)
Responsible for the maintenance and coordination of updates to the Move In Move Out (MIMO) tracker
Responsible for Monthly SRP reporting in Service report.
Responsible for Quarterly SRP reporting for Strat Gov.
Responsible for the Annual contract management refresh of SRP documents.
Responsible for the SRP commentary for the annual performance management report.
Responsible for the quarterly updating of SRPs in the Service Matrix.
Maintenance of Inventory Registers (5%)
Responsible for the upkeep of the Government Art Collection (GAC) registers at a portfolio level, coordinating and consolidating inputs from the Posts.
Responsible for the SRP inventory registers at a portfolio level, reviewing and assuring the quality of documents and providing a consolidated view.
Responsible for the Main Residence (B properties) inventory registers at a portfolio level, reviewing and assuring the quality of documents and providing a consolidated view.
Responsible for the stored inventory registers at a portfolio level, reviewing and assuring the quality of documents and providing a consolidated view.
Responsible for the domestic equipment float registers at a portfolio level, reviewing and assuring the quality of documents and providing a consolidated view.
Client/Stakeholder Management (20%)
Chair the monthly SRP Working Group call with the client, recording and distributing actions agreed and ensure timely follow up of any open actions.
Act as the regional point of contact for all staff residential matters. This includes working with multiple key stakeholders within client including but not limited to Finance, Commercial, Estates, Operations.
First line of escalation for any MIMO matters that cannot be resolved at Post. More complex matters that cannot be resolved by the incumbent are to be referred to the Regional Workplace Leads.
Plan On Maintenance of SRPs (15%)
Creating and deactivating properties on PlanOn.
Ensuring all leases on PlanOn are up to date and all relevant documents are uploaded as per clients request.
Responsible for understanding new PlanOn processes/policies and amending internal workflows to accommodate these processes.
Act as the APAC point of contact for any National Audit Office queries related to PlanOn.
Uniform Maintenance (5%)
Regional Point of Contact for ensuring all Uniform processes are set up for new properties.
Property Application Pack (PAP) (20%)
Own the review the operational aspects of the PAP, taking over from the Regional Workplace Leads including the contract review. (Compliance & HSE leads continue to own their respective aspects, and Financial Approvals continue to sit with Regional Workplace Leads).
Approve PAPs.
Training SRP staff at Posts on any changes to the PAP.
Training SRP staff at Posts on any changes to the Home Pack.
Staff Residential KPIs (5%)
Manage the delivery of relevant supporting information for SRP KPI (UE06, UE07)calculations and validation.
Develop strategies to improve UE07 (MIMO user satisfaction) response rates
Support Post teams to deliver year on year improvement in SRP KPIs (UE06, UE07).
Building a Community of SRP leads (20%)
Hold regular monthly meetings with SRP leads at Post to share best practices, advise of updates to policies share SRP metrics.
Provide instructions and directions for SRP matters to a team of 15+ SRP Leads.
Develop and deliver a training plan to SRP leads at Post on key SRP topics. Ensure training materials are available on Workday for any new joiners.
Point of contact for Lease Admin team on any SRP matters.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
