As a member of the servicing team, you will have a chance to work closely with the Relationship Team to lead the delivery of exceptional service to a portfolio of financial institutions and non-bank financial institution clients. You will work in conjunction with the Relationship Director and Relationship Support Managers to enhance client relationships through proactive care, operational risk management, and product knowledge, thereby identifying sales opportunities that enhance service delivery. A working knowledge of SWIFT and ISO 20022 payment flows is essential for this role. Additionally, you possess excellent communication both verbal and written, in English and Mandarin.
Purpose of the role
To provide escalation support to Markets Operations differentiated clients, while supporting proactive outreach and support activities.
Accountabilities
Provision of support and advice to Markets Operations differentiated clients by responding and resolving escalations efficiently and proactively sampling clients for feedback on service.
Collaboration with various stakeholder groups including trading & sales, and Operations teams to meet the client's needs.
Proposal of new processes and procedures through monitoring and analysing client activities to identify opportunities for improvement.
Collaboration across functional projects and initiatives to support the broader Markets Operations team.
Regular relationship engagement to ensure understanding of / alignment with clients strategic priorities.
Assistant Vice President Expectations
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
