Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Assist in managing and leading the daily operations of the Reservations Department and support the Reservations team in achieving departmental objectives
Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel
Responsible for the daily organization of sections
To conduct daily briefings.
To ensure Revenue strategies implemented are followed through.
Responsible for ensuring the team complies with ResaVision standards.
Ensures all reports are completed on time.
Provides guests with the most accurate and up-to-date information at all times.
To ensure all pre-check-in procedures are followed through.
To know how to contact all types of guests (individuals, agencies, companies)
Contributes to overall operational efficiency by performing relevant duties as assigned
To know and use the margins for negotiating prices
Manage the upsell program for the reservations and front desk department.
Strive to implement the Accor Vision and demonstrate active use of the Accor Values
Qualifications
Bachelors Degree or Diploma in Hospitality Management
Minimum 2 years experience in hotel Reservations
Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
Excellent verbal and written communication and organizational skills
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
