Company Description
HOTEL OVERVIEW
Strategically located in the heart of Singapores shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapores landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asias largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
Ensure that a RevPRO culture is spread in the hotel, through regular liaison with operational and call centre teams.
Manage rooming lists, corporate bookings, and crew blocks as required.
Qualifications
Qualifications:
Minimum of 3 years of relevant experience in the reservations sales
Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
Details Orientated
External and internal environment understanding
Ability to work effectively and contribute in a team
Great communication, presentation and influencing skills
Customer/Commercial focus
Multicultural awareness and able to work with people from diverse cultures
Flexible and able to embrace and respond to change effectively
Self-motivated and energetic
Additional Information
Job Highlights
Birthday Leave
Discounted Room Rates across ACCOR Properties
Duty Meals
