Description :
BUTLER - The World's Finest Hospitality Group is hiring the following position - Condo Concierge (Residential). The ideal candidate will have experience in the hospitality industry and will be able to provide exemplary customer service to our condo residents. If you have a passion for hospitality and providing exceptional customer service, we want to hear from you!
Responsibilities:
Welcome and greet residents/guests/tenants in a professional manner.
Provide quality service to tenants/guests by responding to requests promptly, efficiently, and courteously
Communicate with tenants via email
Assist in overseeing the general cleanliness of the main lobbies and report to FCC on the breakdown of lifts/escalators
Assist Fire Safety Manager during fire drills by directing traffic flow
Assist with requests for transportation
Arrange for laundry pick up at Level 1(L1) Reception and delivery back to L1 Reception on behalf of residents
Recommendation of 3rd party vendors (housekeeping, tutors, catering, party planners, babysitting services, pet care, car services, pest control, etc.)
Wet weather assistance
Assist with recommendations and reservations at various restaurants, tourists attractions, hotels.
Qualifications:
Minimum experience of 3 years as a Concierge in a hotel or private residence
GCE âOâ Levels and above or a Diploma in Hospitality and Tourism Management
Must possess a professional presentation
Outstanding guest services skills, sophisticated verbal & written communication skills
Strong interpersonal and problem-solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast-paced environment
