RESTAURANT CAPTAIN

Restaurant service captains are responsible for customer satisfaction and providing flawless service to guests. Depending on the size of the restaurant, there can be more than one captain in the establishment, with each focusing on selected tables. To provide seamless service to guests, it can be important for captains to perform the following duties:

Greeting and welcoming guests when they enter

Thanking guests and conveying gratitude while they are exiting

Explaining different menu items and offering recommendations

Answering any questions about the ingredients of a dish on the menu

Serving food and beverages to guests, if required

Presenting the final bill to guests for payment

Timing different dishes effectively to maximise the dining experience

Addressing any guests complaints or requests