Join us at RB Food Group, where we offer a dynamic environment where talent thrives, supported by opportunities for growth, competitive compensation, and a commitment to excellence in the excellent service and culinary arts.
What you will be doing
You may be required to perform the following, but not limited to:
- Setup host station and complete mise-en-plus prior to the start of operation hour for each meal period
- Operate and use POS and dining reservation system
- Take and enter reservations/cancellations in the reservation system in accordance with departmental standards.
- Reconfirm reservation through telephone or email on daily basis for each meal period and highlight to superior on high business volume day/meal period
- Check email in-box and reply all enquiries within prescribed timeline
- Handle all table allocation based on reservation and guests preference for each meal period in accordance with departmental standards
- Check on correctness of reserved table arrangement and preferred seating prior to the start of each meal period
- Handle all guest requests such as cake ordering, dietary requirement, etc. Ensure all information are accurately recorded and communicate to service and culinary team
- Handle menu update, printing and tag creation, if any. Ensure all menus and reading materials are in good condition and clean
- Perform opening shift and closing shift duties as assigned
- Perform or assist in the Front of House duties whenever is required
What are we looking for
- Proven work experience as a Guest Relation Executive, Restaurant Host or similar role
- Fantastic communication skills and the ability to work as part of a team
- Takes pride in creation and has attention to detail
- Always looking for ways to get things done and do things better
- Passionate about the cuisine and offer inputs to create a better experience
- Flexible to adapt to shift requirements for special events and/or outlet requirements
- Ability to lead and be a teamplayer
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Ability to work in a fine dining environment and handle multiple tasks simultaneously
- Flexibility to work on weekends, holidays, and evenings
- Previous experience in the restaurant industry
- Knowledge of food safety regulations and standards
- Proficiency in computer systems and software such as POS systems and Microsoft Office
- Experience with Sevenrooms is preferred
- Ability to maintain a high level of professionalism and customer service
What you will get
- Staff meals
- Late night transport
- A positive work environment
- A company that is passionate about our food and people
- The opportunity to develop and grow with the brand
