Restaurant Manager (Chinese Cuisine)

JOB SUMMARY

Reporting to the Asst Director of F&B / F&B Manager, the Restaurant Manager will collaborate closely with the Kitchen operations and is responsible for leading, and supervising the restaurant team in delivering a seamless and delightful dining experience for our guests. At the same time, he/she shall be responsible for the overall smooth operation, achieving financial and people performance goals of the restaurant.

What you will be DOING:

. Responsible for the daily front of the house restaurant operations and financial goals.

. Collaborate closely with kitchen team to ensure smooth and seamless operation and achieving the highest guest dining experience and food standards

. Be on the service floor during meal periods and assume full responsibility for the day-to-day operations of the restaurant.

. Anticipate and identify operational issues and take prompt actions to resolve them effectively and timely.

. Drive revenue and manage operating costs of the restaurant

. Drive the team to achieve monthly food & beverage upsell target to improve profitability.

. Work closely with the marketing team to drive promotions, events and/or suggest new offerings to better serve our guests and drive better revenue.

. Stay ahead of the local F&B business environment - keep abreast of F&B trends gather market intelligence on service standards, product, pricing strategies, promotion activities, business opportunities, etc. of competitive restaurants.

. Check and monitor to ensure adequate provision of working equipment, inventory, supplies and guest amenities, etc. for smooth operation of the restaurant.

. Manage and supervise all VIPs reservations and private events to ensure smooth operation.

. Champion high service and food standards in the restaurant and work actively to uphold such high standards by leading by example.

. Connect actively and establish good rapport with guests, especially VIPs, regular guests and event organisers, etc., to earn guests loyalty and repeat business.

. Handle guest feedback effectively and addressing them at the source to ensure they will not reoccur and ensuring service recovery where applicable is performed in a timely manner.

. Drive TrustYou ranking, keeping the team focused on the targets address and take immediate actions to resolve any issues raised.

. Lead, manage, supervise and coach the restaurant team.

. Conduct performance review for the restaurant team.

. Conduct on-the-job training for the restaurant team.

. Plan duty roster effectively and productively.

. Managing casual labour costs productively and efficiently in line with the business level.

. Conduct daily shift briefing.

. Ensure all required reports and administrative duties are submitted and completed accurately and timely.

. Undertake ad-hoc operations tasks/projects as assigned.

. Observe all brand/operating standards and/or LQA.

. Practise and ensure the team abide the food safety and hygiene in accordance to required standards.

. Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

. Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

. Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

. Diploma/GCE O level /Certificate in Hospitality or equivalent

. Minimum 6 years of hospitality experience.

. Possess positive service mindset and attitude

. Good business acumen, critical thinking and strategic decision-making skills

. Strong human relations and influencing skills

. Strong communications (verbal and written), planning and coordination skills

. Ability to work independently and take initiative

. Good time management skills

. Good personal presentation and grooming

. Flexible with working days and hours including weekends and public holidays