Restaurant Manager

Roles & Responsibilities :

. Manage day to day restaurant operations, and ensure a positive outlet image

. Coordinating front and back of the house operations for smooth delivery of services

. Training / coaching of new and current staff on customer service best practices

. Managing staff training, schedules and work performance

. Organize and supervise shifts

. Respond promptly to customer complaints, suggest solutions to resolve complaints

. Ensure compliance with safety and sanitation regulations

. Control operations cost and identify measures to cut wastages

. Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations

. Preparing of reports

. Analyze and forecast sales figures to maximize profits

. Strong leadership, motivational and people skills

. Acute financial management skills

Qualifications & Requirements

. Diploma in Hospitality, Retail Management or related field

. Proven work experience as Restaurant Manager / Hospitality Manager

. Strong leadership skills

. Excellent communication skills

. Financial Management skills

. Customer service oriented

. Mandarin and English speaking is a must. (Because we serve Chinese cuisine)

. Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff.

. Control operational costs and identify measures to cut waste