Oversee the day-to-day operations of the restaurant
Provide a high quality of service and deliver an excellent dining experience to all the guests
Anticipate guest's needs, do follow up. When guests complete courses, remove cutleries & dishes. Present menu for desserts & upsell. Present check at the end of the meal.
Respond to customer complaints professionally and provide service recovery
Ensures tables are cleaned and re-set at the conclusion of each course
Gather feedback to improve the customer's experience
Any other duties assigned by the management from time to time
Requirements:
At least 1 year of management experience in the F&B industry
Excellent communication skills and public relations
Possess strong leadership and ability to manage service staff
