Essential Duties & Responsibilities
- Assists the Outlet/Assistant Manager in his/her responsibilities.
- Take full responsibility for the restaurant operation in the absence of the Manager
- Train, supervise, and motivate the team.
- Observe performance and encourage improvement.
- Inspect working areas before and after meal periods.
- Communicate with the kitchen team to issue the daily specials menu.
- Hold pre-service briefings to communicate specials, missing items, and special requests.
- Present menu, make recommendations, and answer questions.
- Upsell products.
- Check on guest's satisfaction.
- Monitor service and ensure that KPI standards are always met.
- Acquire thorough knowledge of food and beverage menus.
- Advise guests and promote additional sales.
- Ensure that proper opening and closing functions are completed each shift.
- Assists management with monthly beverage stock take and equipment inventory.
- Issue daily end-of-shift reports and provide management with feedback.
Desirable Experience, Qualifications, & Attributes
- Previous Experience in a Restaurant environment for at least 3 years in a similar or higher position
- Thorough knowledge of F&B outlet preparations, including foods, beverages, supervisory aspects, serving techniques, and guest interaction.
- Strong organizational and leadership skills, with the ability to perform well in a fast-paced environment
- A high standard of personal presentation.
- Confident, professional,and welcoming personality.
- Very good knowledge of spoken and written English
