Retail Area Manager

Job Description & Requirements

1. Team Leadership and Development:

. Supervise and support a team of Retail Executives across multiple locations.

Provide guidance, training, and coaching to improve team performance and customer engagement.

. Conduct regular performance evaluations and implement improvement plans where needed.

. Foster a positive work environment that encourages teamwork and accountability.

2. Sales and Revenue Management:

. Set and monitor sales targets for all retail locations.

. Analyze sales performance data and identify areas for improvement.

. Develop action plans to boost underperforming areas and maximize revenue.

. Collaborate with the marketing team to align sales promotions and campaigns with store goals.

3. Operational Efficiency:

. Ensure smooth operations across all retail outlets, focusing on stock management, customer service, and sales processes.

. Implement and monitor standard operating procedures (SOPs) across all locations to maintain consistency.

. Work with warehouse teams to optimize stock levels and ensure timely deliveries and installations.

4. Customer Service Excellence:

. Establish and maintain high standards for customer service.

. Handle escalated customer issues and complaints to ensure prompt resolution.

. Monitor customer feedback, reviews, and engagement, using this data to enhance service quality.

5. Sales Strategy and Implementation:

. Lead the development and execution of regional sales strategies to drive growth.

. Coordinate with marketing to align promotional activities with local market demands.

. Monitor competitors and market trends to adjust sales strategies as needed.

6. Budget and Financial Oversight:

. Manage budgets for retail locations, controlling costs while ensuring profitability.

. Review and approve expenditures, ensuring alignment with the company's financial objectives.

. Analyze sales and financial reports to track performance against targets.

7. Inventory and Stock Management:

. Collaborate with warehouse teams to maintain accurate stock levels.

. Implement processes to reduce stock discrepancies, monitor fast-moving items, and prevent stockouts.

. Oversee the replenishment of stock for all stores.

8. Reporting and Analytics:

. Regularly report on sales, customer behavior, and operational performance to senior management.

. Provide insights and recommendations based on analysis to improve overall business performance.

. Use data to assess the success of initiatives and promotions.

9. Compliance and Store Standards:

. Ensure all stores comply with company policies, local regulations, and safety standards.

. Perform regular audits of retail locations to ensure operational consistency.

. Oversee the maintenance and upkeep of stores to meet brand standards.

10. Customer Relationship Management (CRM):

. Maintain relationships with key customers and identify opportunities for growth through improved customer engagement.

. Utilize CRM systems to track customer data, interactions, and feedback to enhance service quality.

11. Sales Training and Development:

. Organize regular sales training programs for retail teams to ensure product knowledge and sales techniques are up to date.

. Work closely with the HR department to manage recruitment, onboarding, and continuous development for retail staff.

Benefits:

• Performance Bonus
• Commission Scheme Available
• Staff Discount
• Medical Benefits
• Training Opportunities
• Career Advancement