Retail Assistant

JOB RESPONSIBILITIES:

- Engage with customers on TikTok by responding to comments and inquiries.

- Update Shopify inventory records for accurate product availability.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers jewelry repairs.

- Manage knowledge of company products, services, and general inquiries.

- Maintain a high level of professionalism with clients and establish a positive rapport with every client.

- Process E-commerce orders from beginning to end.

- Ability to handle complaints/feedback competently.

- Drive client satisfaction.

- Generate revenue increase by offering sound recommendations and suggestions.

- Any other ad-hoc tasks or projects.

- Work together with operations to ensure a smooth fulfillment process.

- Prospect and promote jewelry products and services to walk-in as well as our online platforms customers.

- Attend to customers queries in-store and online stores.

- Be self-motivated and driven to achieve monthly sales targets.

- Ensure merchandise and displays are consistently well-presented.

JOB REQUIREMENTS:

• 1-2 years of customer service experience
• Candidate with retail or jewelry experience is an added advantage
• Passionate about helping others and driving client satisfaction
• Excellent interpersonal and communication skills
• Candidate with retail or jewelry experience is an added advantage
• Ability to handle complaints/feedback competently
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Positive work attitude and ability to multitask, organize, and prioritize work
• Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environments
• Candidates must be willing to work on Weekends and Public holidays

Candidates must be willing to work on weekends and Public Holiday.