Retail Assistant - Harry Potter, Vision of Magic @ RWS

Who We Are:

NEON is a global leader in creating and producing experiential entertainment. NEON enjoys worldwide partnerships with The Walt Disney Company and Marvel Entertainment for Marvel Avengers S.T.A.T.I.O.N. and Marvel Avengers Station: Evolution, 20th Century Studios for AVATAR: The Exhibition, Hasbro for Transformers: The Experience, NBCUniversal for Jurassic World: The Exhibition, and Lionsgate for The Hunger Games: The Exhibition. It also has a partnership with Warner Bros. Themed Entertainment to produce two brand-new, unique global touring themed art experiences namely Harry Potter: Visions of Magic that premiered in Cologne, Germany, in December 2023, and a DC inspired experience slated to debut in 2025. The Company also partners with the governments of Egypt and Peru for their original artefact IP experiences, Ramses the Great & the Gold of the Pharaohs and Machu Picchu and the Golden Empires of Peru, respectively, plus authentic artefact tours Pompeii: The Exhibition, Mummies of the World: The Exhibition, and Victoria the T. Rex.

The Group's IP experiences are powered by ANIMAX, a fully owned subsidiary and a world-class creative animatronics powerhouse that specialises in research and development, engineering and entertainment robotics, with state-of-the-art facilities located in Nashville, US, Wuxi, China and the Middle East.

NEON's global partnerships have enabled the Group to bring compelling experiences that leave lasting memories to millions of visitors in more than 80 cities to date globally. For more information, please visit www.neonglobal.com.

The retail assistant, reporting to the Retail Manager and Supervisors, is responsible for delivering exceptional customer service by embracing the brand's vision and standards. Available in both part-time and full-time contract positions, the role involves key duties such as sales, service, and floor maintenance, operating the POS system and processing transactions with accuracy. Additional responsibilities include capturing and selling souvenir photos, assisting in inventory management, and serving beverages and baked goods. Flexibility in working hours, physical capability to handle merchandise, and strong communication and teamwork skills are essential, with a focus on adaptability, a positive attitude, and achieving results in a dynamic retail environment.

Responsibiities - sales & service, floor presence and maintenance, back of house support

• Embrace the Harry Potter Visions of Magic experience, following training guidelines and expected standard to reflect brand image
• Provide excellent customer service, demonstrate great selling skills and show motivation to succeed
• Perform cashier duties - operating POS and handling credit card transactions at a fast pace, whilst maintaining accuracy.
• Capturing, processing and selling of souvenir photos -full training provided
• Assist in stock room maintenance and inventory processing ready for shop floor-tagging, pricing, folding, restocking.
• Serving cold drinks and baked goods from the take-away Butterbeer counter
• Maintain regular cleaning rota for shop floor and Butterbeer counter
• Assist in adhoc tasks as requested by the retail manager

Personal profile

• Must be available to work a flexible schedule including weekends and evenings
• Knowledge of retail POS systems preferred
• A minimum of 1 years related retail experience
• Must be able to perform all retail functions including standing for extended periods of time, lift/push/pull 10-15kg cartons of retail merchandise and assist in unloading shipments
• Excellent verbal and written communication skills
• Excellent interpersonal skills and great customer service experience
• Willing to work in and promote a team orientated environment, show a positive attitude and take responsibility and ownership of own actions
• Must be results driven and flexible to change and covering various roles and task within the retail team