Retail Assistant

Starlight Group

About Us: We are a collection of jewellery businesses, each catering to distinct consumer market segments. Our specialty lies in 916/999 gold jewellery within the Singapore market. Established in 2019 to fill a void in the gold financing industry, our company swiftly expanded its reach beyond Singapore to Indonesia. Embracing a dynamic pace, we aim to foster mutual growth in both business and the professional development of our employees to achieve collective success.

JOB RESPONSIBILITIES:

- Engage with customers on TikTok by responding to comments and inquiries.

- Update Shopify inventory records for accurate product availability.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers jewelry repairs

- Manage knowledge of company products, services, and general inquiries

- Maintain a high level of professionalism with clients and establish a positive rapport with every client

- Process E-commerce orders from beginning to end

- Ability to handle complaints/feedback competently

- Drive client satisfaction

- Generate revenue increase by offering sound recommendations and suggestions

- Any other ad-hoc tasks or projects

- Work together with operations to ensure a smooth fulfillment process

- Prospect and promote jewelry products and services to walk-in as well as our online platforms customers

- Attend to customers queries in-store and online stores

- Be self-motivated and driven to achieve monthly sales targets.

- Ensure merchandise and displays are consistently well-presented

JOB REQUIREMENTS:

. 1-2 years of customer service experience.

. Candidate with retail or jewelry experience is an added advantage

. Passionate about helping others and driving client satisfaction

. Excellent interpersonal and communication skills

. Candidate with retail or jewelry experience is an added advantage

. Ability to handle complaints/feedback competently

. Excellent phone etiquette and excellent verbal, written, and interpersonal skills

. Positive work attitude and ability to multitask, organize, and prioritize work

. Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environments

.Candidates must be willing to work on Weekends and Public holidays

How to Apply:Interested candidates should submit their resume and a cover letter to . Please include Retail Assistant Application in the subject line. We look forward to reviewing your application!