Responsibilities in Events & Retail Stores:
Providing A Great Shopping Experience
- Handling customer complaints and concerns.
- Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers needs at the forefront of every interaction.
- Be personalized, competent, convenient and proactive.
- To ensure stocks are fully replenished on retail shelves at all times.
- Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.
Provide Retail Experience That Meets Guest Expectations
- Participate in monthly inventory stock take.
- Proactively engages with all guests and upsells items.
Work with Shop in Charge on the Retail & Events Team
- Equipped in technical skills and product knowledge.
- Constantly improve or maintain performance and provides guidance where performance is below expectation.
- Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting standards.
- Ensures that safe working practices are followed
- Maintains levels of confidentiality and discretion for all VIPs.
Online Orders And Store Orders
- Ensure that all web orders and enquiries are answered timely.
- Ensure all online products information, inventory and new products are up to date
Other Responsibilities
- To oversee and ensure smooth processing of mail orders request.
- Addressing feedback from VIPs to enhance guest's experience.
- To observe professional and customer focused telephone etiquette at all times.
- To be familiar with any and all promotional events for the Retail store or Pop up events.
- To record and handle any defective and damaged goods and highlight to management in a timely manner.
