Customer Service and Sales
- Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
- Ensure that Shilla's selling standard and service step is used in every customer interaction
- Welcome every customer and elevate customer service through sharing of solid product knowledge and expertise
- Engage and capitalize in upselling, cross selling and multiple selling for all product categories
- Drive and achieve individual sales target on a monthly basis in a teamwork environment
Stock Management
- Properly receive, display, and store merchandise according to company guidelines
- Completely understand and undertake the inter store transfer of merchandise according to company guidelines
- Understand the stock level of different categories and promote accordingly
Store Maintenance
- Maintain a safe and clean store environment and implement daily housekeepingduties, abide to all operational procedures
Store Operations
- Operate the POS cash register and handle various mode of payment
- Perform other duties as assigned by team leaders & superiors
- Provide customer feedback on products
- Any other duties as per assigned
Leadership
- Making decisions on issues such as recruitment, discipline, termination of employment, performance assessment and reward.
