About Us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asias leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.
Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that were on the cusp of something great, where were working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.
Theres a lot more work to be done with all of our exciting plans. So were looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)
The role
You will be responsible for building our retail business unit and ensuring that company policies and procedures remain consistent across individual locations. You are the main point of contact and communications between HQ and the store teams, delivering service and operations excellence. Reporting directly to the Head of Retail, you will coordinate the full spectrum of business activities encompassing inventory control, budgeting, team trainings, and vendor relations.
Main responsibilities
Administrative management support to Stores
Execute timely updates and efficient organisation of Retail reports, trackers, documents, to maintain sources of truth for Retail organisation
Coordinate the procurement monthly store supplies, and all necessary operational materials and all store events, including new store openings
Source and manage vendor relations, providing support and overseeing store facilities maintenance for all locations
Consolidate and review data results for Retail stores and recommend next steps, based on operational knowledge and customers feedback
Audit timeclock data and give guidance to Retail teams on timeclock management
Training Coordinator for Stores
Work with Store Managers to improve the teams productivity by coordinating training across different functions, and ensuring smooth communication and preparation with all stakeholders
Conduct cashier and operational training for all staff, according to business and store needs
Supervise retail employees to deliver solutions that are efficient, accurate, and aligned with company policies
Store Operations (Backend)
Be the key operations liaison personnel for all stores - ensure that any key operational information is promptly and accurately delivered from HQ to retail teams, and vice versa
Provide feedback from Retail POV to relevant stakeholders, so as to optimise communication, coordination and execution for retail teams
Assist in overseeing general store administration and ensure compliance with policies and procedures by auditing various operational aspects of stores on store visit
Liaise with cross-functional departments and external vendors to troubleshoot operational tech & equipment, such as POS issues, fabric & production defects, resolving customer grievances etc.
Manage user feedback on internal systems, and coordinate with the relevant stakeholders to provide after systems support and determine solutions. Set timelines and manage production, execution and accuracy of new initiatives or operational procedures
Constantly reinvent and improve operational workflows, investigating and providing long and short term solutions to arising issues.
Ensure timely and proper set up of stores for bi-annual inventory stocktake, sales events
Coordinate with store leaders on weekly cycle counts, investigation and resolution on inventory discrepancies
Support planning, organisation and execution of retail events and be present where required
KPIs
Retail efficiency and productivity
Customer Service Excellence: NPS, GRP
Inventory Management KPIs
Successful execution and roll-out of projects & milestones
Requirements
Qualifications & Experience
Previous relevant experience in Customer Service or Retail Operations preferred.
Degree in any field
Possess intermediate Microsoft Excel and Powerpoint skills
Good communication and interpersonal skills, numerate and tech-savvy
Good team player, highly initiative, diligent and fun-loving.
Meticulous with details and works with a positive attitude to meet deadlines
Excellent time management skills and independent worker
Benefits
- Flexible Work Arrangement
Work from anywhere*!
Hybrid work and adjustable hours - as long as present during our core working hours
- Staff Wellness
Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)
Tailored coaching services for mental wellness
- Learning and Career Development
Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
Dedicated leadership training for those of managerial responsibilities
Friday pm off for learning
- #TeamLB perks
Generous staff discount off LB products
Corporate partnerships with a variety of companies
Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
Internal Referral programme
