Retail Sales Concierge
Date: 17 Aug 2024
Location: Singapore, Singapore
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Make an Impact by
Greeting customers, answering inquiries, and providing information about the store's products, services, and promotions.
Assisting customers with their shopping needs, offering recommendations, and providing personalized assistance to ensure a positive and tailored experience.
Managing appointments, reservations, and special requests for services or events offered within the store, such as personal shopping or product demonstrations.
Addressing customer concerns, complaints, or issues, and finding appropriate solutions to ensure customer satisfaction.
Guiding customers to different areas or departments within the store and assisting with finding specific products or services.
Identifying opportunities to promote additional products or services based on customer preferences and needs.
Providing gift wrapping and packaging services for customer purchases, ensuring a professional and presentable presentation.
Actively seeking and collecting customer feedback, suggestions, and reviews to improve the store's operations and customer experience.
Assisting with visual merchandising tasks, such as arranging displays or setting up promotional materials, to enhance the overall store aesthetics.
Technically savvy and passionate about consumer electronics and customer lifestyle products
Create customer excitement in lifestyle products
Assisting customers on MSTA onboarding
Demonstrate MSTA features
Promote in-store Self-Serve Capabilities (Self-Serve Kiosk)
Promote other digital touchpoints (Web-chat)
Skills for Success
N Level and above
At least 2-3 years of sales or service experience in physical retail stores
Excellent customer service and communication skills
Intermediate-level product knowledge
Basic selling and problem solving skills
Intermediate-level technology and digital literacy
Basic product presentation and demonstration skills
Bonus if have experience in using Point-of-Sales Systems and Inventory Management Software
Rewards that Go Beyond
Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
