Job Description
We are representing a global client in search for a motivated and experienced Rider Manager to oversee our delivery operations.
Key Responsibilities:
- Rider Recruitment and Training:Oversee the recruitment process for riders, ensuring that new hires are effectively onboarded and trained according to company standards.
- Performance Management:Monitor and enhance rider performance utilizing the company's star-rating evaluation system to ensure compliance with platform standards.
- Team Leadership and Support:Provide daily assistance to the rider team, addressing any challenges they encounter on the job and fostering team cohesion and morale.
- Rewards and Incentive Management:Manage and implement the company's rider reward mechanisms, including star bonuses and the monthly reward pool system.
- Complaint and Dispute Resolution:Address and resolve rider-customer disputes or complaints promptly, ensuring efficient management of issues while maintaining the company's reputation.
- Data Analysis and Reporting:Regularly analyze rider performance data, generate reports, and propose improvements to enhance overall operational efficiency.
- Policy Enforcement:Ensure that riders comply with platform operational policies, including penalties for lateness and order cancellation rates.
Job Requirements:
- Experience:At least 3 years of team management experience, preferably in the delivery industry or a related field.
- Leadership:Strong leadership skills with the ability to motivate and guide teams toward high-performance goals.
- Communication:Excellent communication skills to maintain effective interactions with riders, customers, and internal departments.
- Problem-Solving:Ability to solve complex issues and make quick decisions under pressure.
- Data Analysis:Proficiency in using Excel or other data analysis tools for making data-driven operational decisions.
Regret to inform that only shortlisted candidates will be notified.
www.dadaconsultants.com
EA Registration Number: R1878287
Business Registration Number: 201735941W.
Licence Number: 18S9037
