JOB SUMMARY
Generic Position Summary
As a member of the professional staff, the position contributes specialized knowledge and skill in a discipline area to support team and/or department business objectives. Generally works under supervision but is expected to have the knowledge of the Standard Processes of the department to confidently and independently produce high standard, compliant sales contracting documentation.
Specific Job Summary:
The Sales Administrator will primarily ensure that sales administration is efficiently completed in line with the processes and policies. This position will ensure quality and compliant processes are adhered to in all areas of contract production, financing applications, payment collection, follow-up, sales status reporting and purchasers file maintenance. This position will ensure compliance on document processing, cash management, reporting and work on continual process enhancement at a sales administration level. It is essential for this position to work closely with Marketing & Sales, Quality Assurance, Closing and Off-Site Brokers to provide quality customer service.
CORE WORK ACTIVITIES
Generic Expected Contributions:
Perform tasks as assigned, to contribute to team, department and/or business results.
Ensure quality contract document procedures and suggest improvements.
Have a thorough understanding and knowledge of the product.
Ensure contract documentation is accurate and provides correct representation.
Protect Personally Identifiable Information (PII) as outlined by MVC Policies.
Perform other duties as appropriate.
Specific Expected Contributions:
Contract Creation Process:
Ensure the required documents are received and signed prior to contract creation as per the Standard Operating Procedures.
Ensure the required documents are received and accurate for Encore Package, Preview Package or Rental Rebate Purchaser prior to contract creation as per the Standard Operating Procedures.
Receive and check for legibility and accuracy of the completed Purchase Summary Worksheet and Contract documents from Sales Associates.
Follow established operational procedures for Identity Verification and run OFAC/CDC/PEP checks as required. Communicate with US MVW Legal Guidance team if further approval is needed.
Produce prompt and accurate contract documents and provide to Sales Associates.
Check and print out the lead information from OTM system and enter in TSW accordingly.
Ensure the correct milestones are updated in Timeshareware (TSW) before and after contract execution.
Validate financing information received, complete file with required back up verification documentation.
Informs Sales Management on any contract related issues.
Update all contract information in Daily Sales Report and send daily email to Sales Management for sales of the day.
Create new account in Friendshare Apps for FTB main member.
Post Contract Creation:
Ensure all approval signatures are obtained before sending contracts for Ready to Close.
Ensure all contract documents are executed at Point of Sale and ensure documents are completed correctly.
Create Marriott Bonvoy Account for new purchasers and inform sales team about the newly created Marriott Bonvoy Account on weekly basis.
Follow up with Sales Team on Marriott Bonvoy Account for new purchasers who own an existing account.
Responsible to scan all contracts to Documentum once Ready to Close.
Prepare Sales Conversion Report and other necessary documents to send contracts for conversion.
Check and prepare contracts for closing. Run Ready to Close report and submit to Closing team.
Responsible for assuring all contracts are processed and batched Ready to Close in TSW and scanned to Documentum.
Communicate with Sales Team and Closing team on Ready to Close contracts.
Update the daily sales report on any contract changes.
Update CIE system on members details.
Charging of Payments:
Deposit
Alt Use Plus Points
Pro Rate Maintenance Fee
Establishment Fee
Exchange Company Dues
Balance Payment
Need to be familiar with each approved payment methods (credit card, tele-transfer, cheque, CC Terminal for 12 months Installment with 0% Interest, GIRO).
Verify the payment status with Finance team when payment method is Tele-Transfer and cheque.
Ensure the payment currency/ amount is accurate and approved by purchaser before charging the transaction.
Ensure deposit charge happens only after rescission period.
Ensure the payment currency tally with the contract currency.
Update all payments in TSW and in Sales Reconciliation report on daily basis.
Update Daily Sales Report on daily basis.
Ensure there is approval from purchaser/ sales associate whenever there is change of payment date/ credit card details.
Send out email confirmation to purchaser once first deposit payment is successfully charged.
Contract Cancellation:
Prepare the Cancellation Form for all cancelled contracts and ensure email correspondence is attached.
Obtain approval signatures from department head before submitting Cancellation Form for refund process.
Update refund transactions and change contract status in TSW and update changes in report.
Update the Refund Log in SharePoint and send email together with documents for the SG Finance team to process refund.
Responsible to scan all Cancelled contracts to Documentum.
Weeks Enrollment: (for Points purchase and Encore purchase)
Ensure the tour sheet is received and signed by purchaser before generating the correct documents from OTM system.
Ensure all enrollment documents are signed by purchaser before sending the signed page to US team (MVC Pre Contracts Administration) to execute.
Record to the Week Enrollment and CPOP Termination report.
CPOP:
To prepare the CPOP Termination letter based on the accurate information of respective contract.
Other Duties:
Provide support to other sites by performing Sales Admin duties as and when required.
Provide Daily Gross Contract Volumes Report to Reception Department and Phuket Sales Management Team to arrange SE line rotation daily.
Record Contract Timing and provide to the Sales Manager during the SM, QA, NOA weekly catch up.
CANDIDATE PROFILE
Education and Experience
Candidate must possess at least a Diploma or higher.
Knowledge and experience in Sales Administration is preferred.
Able to handle a flexible work schedule which will include weekends, public holidays and nights.
Experience in high volume, fast-paced, results oriented business environments.
Candidate must be able to work the following hours:
Wednesday to Friday:
- 00pm to 12.00am
Saturday & Sunday: 12.00pm to 8.00pm
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
