Air Liquide Singapore Private Limited (ALSg), the largest and leading industrial gas company in South-east Asia, employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry.
The Sale Engineer is responsible for managing and maintaining key accounts, ensuring customer satisfaction, and driving profitability. The Sales Engineer will play a critical role in maintaining strong relationships with clients, delivering exceptional customer experience, and ensuring compliance with company procedures and regulations.
How will you CONTRIBUTE and GROW
- Maintain and Secure Accounts
- Develop good relation with accounts at all level through regular contact and visits (more frequent to major accounts)
- Response to customer inquiry and provide tecnical or commercial advises
- Promote, offer, and inform new products, service, application to bring added value to the account (liase with BD Application) d. Maintain the trust level of the accounts and minimize claim when technical problem occurs such as equipment breakdown, liquid shortage, late delivery, force majeur events e. Prepare correspondence related to any concern and make sure to get legal dept approval before sent
- Deliver Best CX & Service Level
- Lead coordination with all parties to deliver best CX service level in day to day transactions start from PO acknowledgment to DO confirmation
- Proactively involve in annual voice of customers by maintaining database
- Proactively follow up customer feedback through BAR+
- Contract Management
- Maintain customer contract and its implementation of the parties commitment ie. supply volume, pricing
- Monitor all the outstanding POs received including the blanket orders to be proactively maintained
- Ensure a valid contract and renew at least 1 year before expiry date b. Ensure all the key accounts are aligned with the contract and take actions if deviations are captured c. Apply contract management :price escalation, TOP, renewal, and amandement if necessary d. Communicate force majeur events and make sure the accounts to accept
- Profitability
- Prepare canonical computation for any additional investment needed and compare with current actual canonical and make sure the additional investment brings good profitability
- Analyze account profitability and take actions to improve by increasing the price to meet minimum profitability requirement
- Ensure payment terms is applied as per contract and take actions to resolve if there is an overdue and coordinate with legal department
- Budget Management
- Define annual budget and update relevant information of the key account according to obtained valid information
- Identify any opportunities that can be an upside and secure the opportunity with contract amandement according to allocated resources
- Understand the key accounts profile and immedeately noticed if an anomaly is occured
- Reporting
- Optimal utilization of Sales Tools program such as BAR+, Gideons to support Sales activities
- Ensure CFD input regularly for all activities related with the accounts
- Report projects progress, new business, issues and project lost in weekly meeting
- Compliance on HSEQ (Health Safety Quality Environment), GYM and other Procedures
- Carry out all activities following standard operation procedure and HSEQ b. Follow business process / work flow procedure (financial assessment, profitability criteria, business risk identification) c. Ensure GYM objectives are actively implemented
Are you a MATCH
- Bachelor's degree in Chemical Engineering, Mechanical Engineering, Marketing, or a related field.
- Minimum of 3 years of experience in account management or Business Development role.
- Strong interpersonal and communication skills, with an ability to build relationships and influence stakeholders.
- Proficient analytical skills, particularly in evaluating profitability and contract compliance.
- Familiarity with sales management tools and customer relationship management systems is a plus.
- Excellent organizational skills and attention to detail.
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
