Location: Singapore
Employment Type: Full-Time
Department: B2C Sales
Reports To: Head of Home
Salary Range:$3,800 to $4,000 Monthly
Job Highlights:
- Be part of a global leading wellness brand, Technogym, that powers Olympic athletes and is trusted by luxury gyms, health clubs, and elite sports teams worldwide.
- Be part of a high performing team that challenges individual growth while continuously innovating in the fitness and wellness industry.
- Access Technogym world-class fitness equipment for personal training as part of our staff benefits.
- Competitive salary & commissions
About the Company
SE Active is the exclusive partner for Technogym in Singapore & Malaysia, managing everything from equipment sales to after-sales services and warranty protection. The company's focus is on growing the brand's presence by providing the Technogym experience and representing its core values. SE Active aims to be the market leader in offering total wellness solutions in both countries, with a customer-first approach to meet fitness and wellness needs.
About Technogym
Technogym makes top-notch fitness equipment found in luxury property gyms or used by Olympic athletes for training and are the 9th consecutive Official Supplier of the Olympic Games, from Sydney 2000 to Paris 2024. For more than 40 years, we at Technogym have been helping people live healthier and happier lives. If 50 million people in the world train on our equipment every day, it's not just a matter of chance. We are the global experts of wellness, be it for fitness, health, or sports. Reaching over 100 countries in the world, Technogym has brought wellness through movement to thousands of locations around the world.
Job Overview
We are looking for a responsible and highly motivated retail sales representative with genuine interest in our brand and real passion for sport, wellness and design. You will become a Technogym Expert, able to provide a Wellness experience via impeccable customer experience to our clients who will become true brand ambassadors.
Responsibilities
- Drive Sales Excellence: Meet and exceed boutique sales targets by demonstrating a commitment to outstanding service and dedication to Technogym's brand values.
- Cultivate Client Relationships: Build meaningful connections with clients both in-store and through targeted outreach, fostering loyalty and a memorable client experience.
- Develop Strategic Partnerships: Identify and establish relationships with potential Technogym brand ambassadors, partners, and influencers to broaden brand presence and impact.
- Deliver an Exceptional Brand Experience: Maintain an in-depth knowledge of our products and provide a consultative, personalized shopping experience that embodies our premium brand ethos.
- Engage with Local Communities: Actively engage with local communities and businesses to drive brand awareness and attract new clientele, while nurturing existing client relationships to inspire long-term loyalty.
- Lead Generation & Conversion: Represent the Technogym brand at key industry events and exhibitions, actively gathering leads and turning connections into successful client relationships.
- Resolve Client Concerns: Manage customer inquiries and complaints with empathy and professionalism, ensuring timely and satisfactory resolutions with a focus on client satisfaction.
- Create an Immersive Shopping Experience: Promote a unique and inspiring environment through immersive storytelling, top-tier service, and an inviting sales approach.
- CRM Management: Maintain an up-to-date CRM database, recording client interactions to ensure a seamless and informed client experience.
- Brand Presentation: Ensure boutique visual standards align with corporate guidelines, presenting a consistent and aspirational brand image.
- Stay Informed on Brand Initiatives: Be well-versed in all current brand activities, new product launches, events, and marketing initiatives to share relevant information with clients authentically.
Requirements:
- A diploma or higher in a relevant business discipline is preferred.
- At least 2 years of experience in a client advisory or sales role, ideally within luxury or high-end retail brands, demonstrating a strong understanding of premium client service.
- A results-driven sales mentality with a proactive approach to business development and client relationship building.
- Proven ability to establish and maintain valuable connections, along with a solid understanding of local markets and media channels to enhance brand visibility.
- Comfortable with store operation applications (e.g., Salesforce) and a willingness to build proficiency with new tools and technology.
- Genuine enthusiasm for design, luxury goods, Italian craftsmanship, art, fashion, sports and healthy lifestyle.
- A personal dedication to fitness and wellness is a plus, ideally demonstrated by a high standard of personal wellness habits.
- An innovative and self-driven mindset, with a strong sense of ownership and accountability.
- Skilled in creating, nurturing, and expanding a professional network that contributes to long-term business success.
Alignment with our Core Values:
- Refinement: Living in curiosity to drive excellence and improve processes.
- Behaviours: Curiosity and Process Driven.
- Respect: Respecting others and oneself, with humility in approach.
- Behaviours: Humility and Self-Worth.
- Reliability: Actions following sincere commitments, accountable for words and actions.
- Behaviours: Sincerity and Accountability.
- Relentlessness: Challenging what's possible, thriving despite challenges.
- Behaviours: Possibility & Resilience.
- Resourcefulness: Being creative and proactive in adding value.
- Behaviours: Proactiveness & Creativeness.
