Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
The Sales Managers mission is to primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region
To achieve optimal sales at the best possible conditions for the company
To meet Hotel Budget as well as Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts
Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
Defines precisely guest requirements and ensures that the guest services offered correspond effectively to their requests
To achieve targets by increasing room night production and the average room rates as set by the Director of Sales
Maintain and update vital information of companies, contacts, profiles, and databases in the Anais system (PMS)
Provide after-sales service and in particular ensure all guest complaints are taken seriously and discussed with the respective departments if necessary
Receives any important guest in the Hotel whom he/she has approached
Negotiates prices with the clients
Confirms verbal proposals in writing
Ensures that all complaints have initiated follow-up action
Achieve personal and sales team goals as assigned
Monitor competitors activities and assist in market intelligence
Sell hotel room nights to new, existing, and prospective customers in line with the goals set forth in the sales strategy, negotiating optimum rates for the benefit of the business
Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team
Perform other duties as assigned
Qualifications
Bachelors Degree or Diploma in Hospitality Management
Minimum of three years of hotel sales experience
Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
Excellent verbal and written communication skills and strong attention to detail
Keep abreast of industry trends and share information with all staff
Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
Proactive mindset to anticipate and support changes in our business
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities
