Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
Generating reports, preparing proposals, coordinating with clients & suppliers.
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
Record, transcribe and distribute minutes of meetings.
Meets with clients in the absence of the Director of Sales or Sales Managers perform hotel site tours with potential clients.
Print Daily Sales reports for each sales manager and submit to the Director of Sales.
Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
Respond to complaints from customers and give after-sales support when requested.
Ensure the adequacy of sales-related equipment or materials are available at all times.
Other duties as assigned by the Director or the management.
Job Requirements
Min GCE O Levels
Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
Entry level candidates are welcome to apply, training will be provided
Good computer skills and excellent customer service skills.
Friendly, customer centric and able to work in a team environment.
Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
Short notice or immediate available will be added an advantage.
