Job Description
Infosys is seeking a Manager Client Services / Sr Director of Client Services, to cater to our growth in the dynamic market environment . The Engagement Manager Client Services (EMCS) is responsible for all client interfaces within the assigned portfolio of accounts and geographies in SouthEast Asia in the Consumer, Retail and Logistics industries. We are looking for a strong growth minded professional with excellent track record of business development, client management and strong grasp of the digital technology services domain. Most successful individuals are passionate about client success, are able to craft win-win propositions and have strong resilience.
Key responsibilities :
Client relationship management and business development: manage all existing client relationships, own the opportunity management cycle: Prospect-Evaluate-Propose-Close. Achieve profitable growth by bringing strong propositions to support client's business strategies
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client, anticipate risks and achieve strong client satisfaction
Geography and Account planning and governance: create geographic plan detailing focus accounts account plan including relationships required, opportunities to be pursued, price decisions, etc.
Collaborate with internal delivery, pre-sales and competency/service line teams in constructing new propositions as well as delivery of our commitments to clients
Build a strong team of sales and account management professionals via hiring, retaining and grooming talent
Build strong relationship and collaboration with external partner ecosystem
About Infosys Consumer Retail Logistics
Infosys Consumer, Retail, Logistics vertical is one of key pillars of Infosys business and their growth. A well knit and globally networked team of business development and industry professionals support some of the most prestigious brands and leading clients in every sub-segment of these industries. The chosen candidate has access to a globally networked team, Infosys strong industry solutions and knowledge base. www.Infosys.com Infosys is renowned for a nurturing, people oriented and collaborative work environment, which fosters the enterprising spirit in every employee.
Required Qualifications:
Bachelor's degree or foreign equivalent required from an accredited institution.
15+ years of experience, with strong sales/relationship management/account management experience in the Technology Services Industry
Significant business development and project management experience
Track record of interacting and building relationship with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Wide variety of IT and business consulting engagement experience
Preferred Qualifications:
MBA degree or foreign equivalent and 10+ years of experience
Knowledge of industry specific go-to-market solutions
Good understanding of industry specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship
About Infosys Consumer Retail Logistics
Infosys Consumer, Retail, Logistics vertical is one of key pillars of Infosys business and their growth. A well knit and globally networked team of business development and industry professionals support some of the most prestigious brands and leading clients in every sub-segment of these industries. The chosen candidate has access to a globally networked team, Infosys strong industry solutions and knowledge base. www.Infosys.com
Infosys is an equal opportunity employer and encourages applications from: Minority/Female/Veteran/People with Disability/Sexual Orientation/Gender Identity/National Origin.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
About Company
Infosys Technologies Ltd. (NASDAQ: INFY) was started in 1981 by seven people with US$ 250. Today, Infosys is a global leader in the 'next generation' of IT and consulting with revenues of over US$ 4 billion. Infosys' service offerings span business and technology consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcing.
Infosys has a global footprint with over 50 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys has over 100,000 employees.
Please visit www.infosys.com for more details on Infosys Technologies Ltd.