Supports day-to-day post-sales order transactions (e.g. procurements, fulfillment, credits, returns, order entry, logistics, RMA, billing, collections, etc.)
Collaborate with sales representatives / insides sales, supply chain and other departments regarding order backlog issues, including but not limited to order hold releases, order classifications issues, item number discrepancies and missing valid purchase order requirements
Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped product
Ensures proper application of departmental processes and procedures to include system data integrity, pricing accuracy, and account contract compliance
Coordination of delivery schedules, storage, and shipment of certain goods and commodities
Responsible for providing weekly updates on open sales orders, ensuring transparency and proactive communication at all stages of the process
Participate and support ISO and quality program requirements
Drive continuous order fulfillment process and systems improvements
Assisting with office administrative support tasks
To assist the Finance & Operations team on any ad hoc task as assigned by the company.
Requirements:
Degree / Diploma in Logistics, Supply Chain and equivalent
Knowledge & experience in handling shipping documentation (Permit Declaration/ Shipping Incoterm) will be advantage
A good understanding of CRM and ERP systems
Proficient in Microsoft Office Application especially in Ms-Excel & Ms-Word
Good communication and teamwork skills.
Min 3 years working experience in order management coordinator, sales coordinator, sales support or other
Own personal competency development in supply planning and order fulfillment processes and ultimately participate in continuous improvement initiatives within these areas
Prepare to scale the department to cater for growth, both organizationally, standardization and through process & system improvement
Manage the team responsible for timely, accurate order entry, fulfillment, billing, invoicing and collections
Committed to creative problem solving while leveraging cross organizational resources with a focus on coordination and collaboration
A resourceful team player with strong analytical, problem-solving skills, and ability to communicate efficiently and effectively to all levels.
Able to work under pressure and meet tight deadlines with minimum supervision.
Comfortable working in a fast-paced and physically demanding environment.
