Sales Operations
Monitor and coordinate daily sales activities for a portfolio of customers.
Work closely with Sales and Operations teams to ensure deliverables are met.
Handle and manage all sales order processing in a timely and efficient manner.
Support and handle e-commerce orders as required, including packing, shipping, and delivery of stock, ensuring timely and accurate delivery of products.
Plan and manage inventory and stock levels, perform stock-taking on a scheduled basis, and provide logistical support.
Ensure timely deliveries by coordinating between internal and external parties.
Follow up with customers on sales, perform consultative selling based on results and promotions.
Liaise with Marketing on promotion matters, ensuring marketing collaterals are set up accurately.
Handle returns and damaged products, ensuring appropriate responses and arrangements.
Manage adverse events/product complaints in accordance with SOPs.
Identify and gather market trends and information to share with management and relevant stakeholders.
Handle supplier payments for internal processing.
Assist in ad hoc projects.
Administration
Support business development through the preparation of presentations, quotations, tenders, contracts, and agreements.
Generate and present reports related to sales, pricing, promotions, inventory, and operations.
Act as the main point of contact for customers, ensuring all correspondences and activities are documented and stored.
Ensure SOPs are adhered to, supporting regular audits and checks by internal departments and external auditors.
Liaise with internal Legal and Finance departments to ensure all contracts and agreements comply with rules and regulations.
Maintain all documents (hard-copy, soft-copy, and online) related to Sales Operations.
Handle mail and phone calls.
Manage office refreshments, stationery, pantry supplies, office items, etc.
Requirements
Bachelors Degree in business or a related field.
Minimum of 2 years of relevant experience is preferred; candidates with no prior experience are also welcome to apply.
Proficiency in Microsoft applications such as Excel, Word, and Outlook is a must.
Excellent communication skills, both verbal and written.
Meticulous with good analytical and problem-solving skills.
Strong organizational and time management skills to meet deadlines.
