Sales Support Coordinator / Customer Service

Responsibilities

• Responsible for processing customer orders and providing day-to-day customer support.
• Coordinate shipping arrangements with customers, forwarders, or respective service providers.
• Prepare shipping documents, packing lists, and other documents according to customs and customer requirements.
• Attend to customers inquiries and requests.
• Liaise closely with customers and suppliers regarding shipment schedules and rescheduling.
• Support sales team with the creation of quotation to customers.
• Interact with customers to close sales.

Qualifications

• Candidate must possess at least a Diploma
• At least 2 years of working experience
• Good communication skills in both English and Chinese
• Able to liaise with customers in mandarin
• Advanced knowledge of Excel, Outlook, and Word.