Sales Support Officer

Mon to Fri 8.30am - 6pm

Job Description

. Respond to customer inquiries via phone, email, and other communication channels.

. Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

. Preparing reports on a weekly/or monthly basis.

. Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

. Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

. Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

. Optimistic, Positive and Proactive.

. Effective communication and Interpersonal skills.

. Keen to make an effort and pursue areas of improvement.

. Able to cope and work under pressure or overtime if required.

. Able to perform independently or connect well in a team player environment.

. General knowledge on excel format if any.

. Relevant experience and knowledge in customer service/freight forwarding industry