Job Overview:
We are seeking a dynamic Salesforce Senior Techno-Functional Consultant. This role is pivotal in driving our Salesforce initiatives and requires a strong techno-functional background in both standard and custom Salesforce solutions.
Key Responsibilities:
Project Delivery
- Leading a team of Techno-Functional Consultants and Business Analysts to ensure successful project delivery.
- Responsible for translating business strategies into functional and technical requirements that align with customer and product needs.
- Share the product vision and work closely with Business Owners, Project Managers, and Scrum Masters to ensure effective project execution.
- Utilize both Waterfall and Agile methodologies, including hybrid approaches, while engaging with stakeholders to gather requirements and develop solutions that leverage Salesforce functionality.
- Create functional and technical requirement documents, user stories, and system design specifications, ensuring that all documentation is traceable.
- Configuring and developing customized solutions on Salesforce and related platforms, managing the product backlog, prioritizing business needs, and proposing enhancements.
- You will conduct User Acceptance Testing (UAT) training, develop test scripts, and coordinate system testing.
- Collaborate on technical architecture during the design, testing, and deployment phases, including user authentication mechanisms.
- Familiarity with PMO reporting mechanisms and required metrics.
Business Development
- Actively participate in and propose solutions for business development activities.
- Recommend optimal solutions based on your expertise in Salesforce Service Cloud, Sales Cloud, Experience Cloud, and FSC SFI modules.
- Configure and develop customized solutions for demonstrations or proof of concepts as required.
Requirements:
- Minimum of Bachelor's Degree in Computer Science/ Information Systems or any related field.
- Minimum of 4 years in Functional/ Business analysis and/ or Technical roles with strong knowledge of Salesforce features (Sales, Service, Experience Cloud, or FSC SFI) and hands-on configuration/customization experience.
- Skilled in Salesforce configuration (Flows, Security Model, Process Automation, Data Migrations, SOQL/SOSL, Dashboards) and customization.
- Proven track record in leading projects using both Waterfall and Agile methodologies, prioritizing requirements, and conducting functional testing.
- Experience in implementing web service integrations and familiarity with CI/CD platforms such as GitLab, Copado, Jenkins, or Ant.
- Must possess at least 1 of the following Salesforce certifications: Administrator, Advanced Administrator, Sales Cloud, Service Cloud, OmniStudio
- Knowledge of Salesforce Lightning Aura/ LWC frameworks, Marketing Cloud, Pardot, and AppExchange tools (e.g., Conga, Adobe Sign) is preferred.
- Candidates with experience in the Insurance industry are preferred.
