Develop and sustain a high-quality well-motivated team.
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company.
Client/Stakeholder Management
Establish/Strengthen credible relationships with Client and BU Stakeholders in the Area.
Interact on a regular basis with Client and BU Stakeholders in the Area to sustain healthy relationships.
Contracts Management
Ensure that all Regional/Area contracts are implemented with excellence at sites and performance managed working closely with respective Regional/Local Sourcing team
Work with Regional purchasing to implement Regional sourcing strategies
Site Operations Management
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support in performing the follow-up actions and communications.
Ensure Completion of all required audits and achieve targets in the Area.
Standardize Operating Procedures and ensure compliance with Client's policies and procedures, including all government regulations in the Area
Health & Safety Management
Ensure that all sites meet all legal and Client required H&S regulations
Ensure that all JLL staff are working in compliance with H&S regulations
Finance Management
Ensure that all sites meet all financial targets and control requirements
Provide oversight to all sites ensuring standard monthly/quarterly/annual reporting and management reports are completed as required
Required Qualifications, & Experience
Degree or Diploma in Business Administration/ Hospitality/ Facilities or equivalent qualification
Minimum of 8 years experience in Finance, Hospitality, Property Management or Facilities Management.
LEADERSHIP
Represent JLL by behaving consistently with cultural and company requirements.
Provide services to client in keeping with client's cultural and company requirements.
Work unsupervised & manage the work of others.
Assist & mentor colleagues.
PERSONAL EFFECTIVENESS
Define the team's delivery objectives with reference to the Master Agreement & requirements of the client and site.
Provide regular feedback on the overall performance of the delivery team to both JLL Account Management & the client representatives.
Works towards individual as well as team targets, monitor and manages individual performance.
DECISION MAKING
Demonstrate a pro-active approach to issues.
Be able to make difficult decisions and resolve problems.
Recognize escalation issues & action accordingly
Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL
RELATIONSHIP BUILDING
Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gain respect of superiors, subordinates, peers and clients.
COMMUNICATION
Listens effectively and communicate through actions and example.
Encourage clear, strong written and oral communication skills within the team
Ensure regular communication and suitable escalation of both issues and successes.
