You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery
of Customer Excellence.
Your Role
You will be supervising, directing + optimizing your local customer care team (CCL) to to continuously provide
customer excellence and sustainable growth across your scope of responsibility.
Your Responsibilities
Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure
customer satisfaction with our products, services and features.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales
and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
To ensure complete + correct customer contact data, service data and changes in KN systems while
ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
To consistently perform shipment qualification in line with working instructions to ensure full + complete
handovers to the OCC to optimize the customer experience.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate
measures in case of challenges.
To drive continuous improvement of processes + controls to improve service levels and efficiency.
To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
To ensure delivery against all financial targets + strategic objectives
Your Skills and Experiences
At least 5-8 years experience in related field
Proven experience in leading export teams and managing escalations
Experience in workload allocation and onboarding new business
Strong communication skills to drive customer interactions and commercial discussions
Knowledge of ground operations and the ability to provide detailed customer information
Focus on leadership and performance management.
About Kuehne+Nagel
With over
- 000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the worlds leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Farah
[Confidential Information]
