Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. Were building a more open world. Join us.
Senior Revenue Operations Analyst
This would be a fixed term opportunity for 12-months based in Singapore.
Expedia Group Media Solutions is dedicated to building strong media partnerships with travel advertisers, enabling them to use Expedia's network of differentiated travel brands and global sites to reach travelers around the world. We have revolutionized the way brands reach and connect to online travel consumers, emerging as a leader in online media advertising among travel and e-commerce brands. With a growing product portfolio offering a multitude of advertising and sponsorship solutions, our Media Solutions team has built a peerless marketing platform for advertising partners to reach 78 million worldwide unique visitors to Expedia Group sites each month.
Are you obsessed with maximizing revenue from an operational perspective If youre looking to join a results-oriented team at the forefront of contract review, & revenue and billing analysis for the global Media Solutions organization, Revenue Operations is laser-focused on growing advertising sales revenue across brands. We are looking for a candidate who wants to drive process improvement and change at scale and collaborate with teams essential to our business!
What youll do:
Review advertising contracts and insertion orders to minimize business and financial risks, drive for a solution when faced with challenges, and provide support for any related documents
Complete day-to-day requests for Display and Performance products via a shared Salesforce queue to a high standard and timely manner
Collaborate with impacted teams to resolve revenue related issues to ensure business objectives are met and revenue is maximized
Provide operational support for our Display Advertising Platform and related Order Management System and other insights and planning team
Perform revenue and billing review and reporting of advertising campaigns contracts and delivery to ensure accuracy and completion
Resolve issues and complete administrative tasks in Salesforce, Oracle and Adobe Sign to support financial processes and compliance requirement
Be the point of contact for elaborate external contracts, responsible for the process from end-to-end, including timely submission
Drive continuous improvements, define processes for new products and business challenges, and adapt/drive new methodologies for the team and organization
Complete tax certification to ensure compliance with tax regulations and ensuring validation tools are kept up to date with the latest changes
Complete audit requests from internal and external auditors
Lead small to medium size projects, and/or provide project support for additional initiatives, as needed.
Build and maintain process documentation for operational efficiencies
Lead onboarding of new team members
Coach team members and foster continuous knowledge share within the team
Who you are:
Professional customer service skills, solutions mentality, desire to help through a positive approach and passion for the customer experience
Developed analytical skills, detail oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably, and correctly
Dedication to data integrity
Independently driven to learn new applications, technologies, and skills
Ability to create basic process/framework and nurture the adoption of basic change
Demonstrated ability to prioritize, work independently and the ability to handle multiple tasks and tight deadlines with confidence and ease
Experience training/coaching peers in areas of moderate complexity
Bachelor's degree in a related field; and 2+ years of equivalent related professional experience in advertising, travel, compliance and/or financial background
English required (and for some positions a second language)
Experience working with MS Office applications and intermediate Excel skills required
1+ years working in a global, multi-cultural organization
Basic project management experience
Experience with Salesforce, Google Ad Manager, Tableau and Oracle strongly preferred
Experience in digital advertising, e-commerce, B2B marketing, and online travel preferred
Familiarity with the digital advertising ecosystem, including IAB standards, pricing structures, and basic ad functionality is preferred
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group Media Solutions, Expedia Local Expert®, CarRentals.com, and Expedia Cruises. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Groups Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless youre confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
