Senior Assistant Director (Operations Lead), IPOS International

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one's soul. Housing Singapore's largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

About IPOS International

IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore's future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

Job Responsibilities

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business operations of the Patent Search, Examination & Analytics (SEA) Unit.

You will -

. Be responsible for business and operational excellence of internal and contracted processes through the management and continuous improvement of workflow and system

. Ensure business continuity and operational efficiency of internal and contracted processes and address issues when they arise

. Analyse data for reporting, capacity planning and process improvements

. Monitor unit's productivity and quality performance to ensure targets are met

. Ensure optimal utilisation of resources

. Review whether internal controls are sufficient and effective to mitigate risks

. Lead a team and provide guidance to team members

. Lead studies and implement process improvement and innovation projects

. Support Deputy Director in unit's planning for budget, capacity and performance

. metrics

. Manage unit's procurement and administrative functions

. Undertake ad hoc unit projects assigned

Are you the one Please write to us if you have/are:

. A degree in any field with 5 to 8 years relevant working experience. Background in patents, experience in data analysis, knowledge in Power BI/Tableau and business process optimisation is a plus

. Organised, customer-oriented, meticulous, proactive, able to multi-task and meet tight deadlines

. Analytical, resourceful, able to work independently and in a team

. Able to drive process improvements using evidence-based/data-driven approach

. Proficient with Microsoft Office applications and in particular Microsoft Excel

. Experience in budgeting/forecasting is useful

. Able to write and communicate clearly, concisely and logically

. Able to engage internal and external stakeholders

. Proven work experience in Operations Management or similar role

To apply for this position, please email your CV to