Senior Assistant Manager, IT Services [LKCMedicine]

This role is responsible for the effective and efficient operations, compliance, and projects related to core LKCMedicine IT services that support the school's mission and operations.

Responsibilities:

• Manage a data services portfolio and associated projects by aligning to the IT strategy

• Identify opportunities for optimization, redesign, or process improvement of data services

• Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of data services

• Work with vendors and teammates to provide administrative/operational support across data services as needed

• Partner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing data services to create system roadmaps and business processes related to data services

• Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing data services

• Contribute to a strong technical culture among the IT team and vendors that emphasizes technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences

• Manage maintenance outsourcing and contract agreements Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact and reduce costs.

• Provide regular actionable updates on ongoing projects and operational matters/issues related to data services

• Assist in drafting and reviewing relevant policies and procedures, and documentation for effective management of new and supported data services

• Implementing and monitoring for compliance with relevant policies and procedures

• Assist in the budgeting for projects and operations related to data services

• Assist in the preparations of data services for IT audits and any other tasks that may be assigned by the reporting officer

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or similar with related industry experience

• 5 years of working experience with a minimum 2 years in either data analytics, data engineering, or database administration/design

• Working knowledge of database technologies (e.g. MySQL, MSSQL, PostgreSQL, Oracle) and agile project methodology

• Proven collaboration and communication skills

• Proven ability to work under pressure, independently and in teams

• Working knowledge or certification in visualization tools (e.g. Qlik, PowerBI) and data pipeline tools (eg Denodo, Snowflake) will be an advantage